TERMS OF SERVICE

Valen Rehab & Performance
Effective Date: 11/17/25

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1. Acceptance of Terms

By accessing our website, booking appointments, enrolling in digital training programs, or engaging in any services provided by Valen Rehab & Performance (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service.

If you do not agree to these terms, do not use our website or services.

2. Services Provided

Valen Rehab & Performance provides:

  • Physical therapy services

  • Performance training

  • Movement and strength assessments

  • Digital training and coaching programs

  • Youth athlete development services

All services are provided in Arizona and are governed by Arizona state laws.

3. Client Responsibilities

Clients agree to:

  • Provide accurate health and personal information

  • Follow treatment recommendations

  • Use digital platforms (e.g., Everfit) responsibly

  • Maintain updated payment information

  • Obtain guardian consent for minors

4. Payment, Billing, and Auto-Renewal

4.1 Payment Terms

  • All payments for physical therapy and digital training programs are due at time of purchase or billing cycle.

  • Payment information is processed securely through approved third-party processors.

4.2 Auto-Renewal

Digital memberships and programs may automatically renew with client consent.
Clients may cancel auto-renewal through written request before the next billing cycle.

4.3 No Refund Policy

  • No refunds are provided for physical therapy packages.

  • No refunds are provided for digital training programs or digital memberships.

  • No credits or partial refunds are issued for unused sessions, early termination, or failure to attend.

5. Cancellation and No-Show Policy

Clients must provide 24-hour notice to cancel or reschedule an appointment.

  • Failure to provide 24-hour notice will result in the full session fee being charged.

  • No-show fees are non-refundable.

  • Repeated no-shows may result in discontinuation of services.

6. Non-Transferable Services

Sessions, packages, and digital program access are not transferable to other individuals.

7. Minors

For clients under 18:

  • A parent or legal guardian must provide consent for treatment and data collection.

  • Guardians are responsible for payment and compliance with these Terms.

8. Health Information and HIPAA Compliance

All health information collected in the course of care is protected under HIPAA and applicable state law.
Clients authorize the Company to collect, store, and use PHI for treatment, payment, and health care operations.

9. Exercise and Training Risks

Participation in physical therapy and performance training carries inherent risks.
By engaging in services, clients acknowledge:

  • Physical activity may involve injury risks

  • They assume all risks associated with participation

  • They must disclose changes in health status promptly

  • They may be required to obtain physician clearance

The Company does not guarantee specific performance outcomes.

10. Disclaimer of Warranties

All services are provided “as is” and “as available.”
We do not guarantee results, injury prevention, or athletic performance outcomes.

11. Limitation of Liability

To the fullest extent permitted by law, Valen Rehab & Performance is not liable for:

  • Indirect, incidental, or consequential damages

  • Loss of data

  • Business interruption

  • Injuries resulting from misuse of training programs or failure to follow instructions

12. Intellectual Property

All website content, training materials, digital programs, and documentation are the intellectual property of Valen Rehab & Performance.
Unauthorized reproduction, distribution, or modification is prohibited.

13. Termination of Services

We reserve the right to refuse or terminate services for:

  • Repeated no-shows

  • Failure to pay

  • Unsafe behavior

  • Violation of these Terms

14. Changes to Terms of Service

We may update these Terms of Service at any time.
Revised terms will be posted on our website with an updated “Effective Date.”

15. Contact Information

For questions regarding these Terms, contact:

Valen Rehab & Performance
1725 W Williams Dr

Phoenix, AZ 85028

712-592-0576

keagan@valenrehab.com